Why use a service instead of our own shredder?
There are a number of factors that must be considered before deciding to shred documents in-house or use a shredding company. These include the investment that you will need to make in equipment to shred; the sensitivity of the information (employees should not have access to certain information); who in your organization will be responsible for shredding and/or monitoring compliance with an internal program; and the value of those who will spend time shredding.
Many benefits can be derived by hiring OMS instead. These include enhanced security, consistent and reliable shredding practices and verified compliance with information protection regulations. In addition, our service will cost you 3 to 5 times less than shredding in-house when you take into consideration the cost of the equipment, labor cost, office space, maintenance, power cost and disposal cost. Plus your employees can focus on their real job, not shredding.
Why not just recycle our paper?
To extract the scrap value from office paper, recycling companies use unscreened workers to sort the material under unsecured conditions. The "acceptable" paper is stored for indefinite periods until there is enough of a particular type to process. The sorted paper, still intact, is then sold to the highest bidder, often overseas, where it may be stored again for weeks or even months.
There is no fiduciary responsibility inherent in the recycling scenario. Paper is given away or sold and, in doing so, a company (you) gives up the right to say how it is handled. There is, also, no practical means of establishing the exact date that a record is destroyed. In the event of an audit or litigation, this could be a legal necessity. And further, if something of a private nature does surface, the selection of this unsecured process could be interpreted as negligent. For these reasons, the choice of recycling as a means of information destruction is undesirable from a risk management perspective
How do you charge for your services?
Our fee for bulk shredding is determined by the quantity of the material shredded. Whether the job takes us 1 hour or 3 hours you will only be charged for the quantity, not how long it took us to shred it.
What is the difference between ‘per pound’ and ‘per minute’ pricing?
OMS favors pricing per pound rather than per minute for bulk shredding. Charging per minute provides great protection for the "per minute" shredding company but can be very unfriendly to you, the customer.
When considering per minute pricing, there are issues that should make for customer cautions:
When charging per minute, the standard is to charge for the time it takes to collect and shred the material. Collection time depends on the quantity, type, and location of the materials and the distance and obstacles (elevators, etc.) between them. None of these have any effect on per pound pricing.
The total time (your cost) depends on the number of people doing the work. Most vendors who charge per minute supply one person per truck, perhaps because supplying two would reduce the total billable time by 25-50%! Vendors who charge per pound have an incentive to put a second person on their trucks to get the job done quickly.
Some materials shred much slower than others. When charging per minute, the "per minute" vendor is insulated from any impact - you, the customer, picks up the tab. Per pound vendors charge by the weight of the materials shredded, whether it takes one hour or five hours.
There is little incentive for "per minute" vendors to upgrade equipment, or find a way to operate more efficiently. If they did it would only mean decreased revenue.
How much does a box usually weigh?
|12" x 15"
Approximately 35 lbs.
|15" x 24"
Approximately 55 lbs
Can we keep our boxes?
Yes, or we can recycle them. Let our office know when you schedule.
Do you provide collection containers?
Yes. We provide, free of charge, the size and type of containers that will best suit your volume and your needs.
Do your containers have locks on them?
Yes, locking containers are recommended. However, if you need containers without locks we can provide you with those also.
up to 100 lbs. capacity
19.5" x 19.5" x 37"
200 lbs. capacity
27" x 25" x 42"
500 lbs. capacity
43" x 28.5" x 37.5"
What happens if our container is full before the regularly scheduled service time?
Just call us and we will come out early. We will reset your schedule from that date of service.
What is your lead time?
Depending on the size of the job, we can sometimes get to you the same day you call in. Most jobs are usually no more than two days.
Do we need to sort everything? Will your shredders handle paper clips, fasteners, staples, etc.?
No prep work is necessary. You do not need to remove paper clips, rubber bands, staples, binder clips or any other type of fasteners.
Can I watch my materials being destroyed?
Yes. You are welcome to witness the entire process whether we shred at your location or at our facility.
Do you take the shredded paper away?
Yes. We recycle 100% of the shredded paper saving thousands of trees per year.
We have files to be shredded, but need to sort through them. Do you have any containers that we can use?
Yes. We can drop off as many containers as you think you will need, before the shredding date, for you to use to sort your files.
How do you ensure our security?
We are AAA Certified by The National Association for Information Destruction (NAID) and we go to great lengths to provide the highest level of security in the industry. We conduct a thorough background check and drug screen all of our personnel. In addition, all personnel wear company uniforms and photo ID badges.
Do you issue a certificate of destruction?
Yes. A Certificate of Destruction certifying the date your materials were destroyed is provided with all of our services.
What if I need shredding once a year or just once?
We service many clients who use us just once as well as companies who need us to shred regularly.
Can you destroy my hard drives and CD’s?
Yes. We destroy all forms of data.
Do we need to pay upon completion or will you send a bill?
Which ever is more convenient for you. We accept checks, credit cards (Visa, Discover & MasterCard) or (cash payment at our facility).
What are the differences between being a Member of NAID and being NAID Certified®?
Understanding NAID is an important role in maintaining legal compliance. The question about the difference between Membership and Certification is a very good one. There are significant differences between the two which must be noted when you are evaluating potential vendors for your secure document destruction program.
The National Association for Information Destruction (NAID) is the only recognized source for security and ethics standards in the document destruction industry. Companies involved in the destruction of documents are eligible for membership, and more importantly, for certification.
NAID certification enforces the highest security standards and ensures that all of the vendor's procedures meet strict criteria before certification is granted.
The difference between a vendor's level of involvement with the association should be an important criteria in your decision making process. Those organizations that are simply members are subscribing to a professional association. They have access to publications and security guidelines, and they are also included in the supplier directory. NAID membership does not qualify their standards or the level of security they provide.
However, those shredding companies that choose to become NAID Certified® are companies that have committed significant resources to ensure the security of the information that they handle on behalf of their customers.
The process of becoming certified is extensive, and involves many operational commitments on the part of the certified vendor. The certification process requires that all employees undergo background investigations, that all employees receive comprehensive security training, and that operational procedures, and physical facilities incorporate many security safeguards. This includes both physical security measures, as well as operational and information security procedures. Further, NAID certification requires an initial third party audit, as well as ongoing audits to ensure compliance with all security guidelines and procedures. Those organization that are simply members are not subject to any of these requirements.
The difference between membership and certification is significant. The member belongs to an organization that publishes comprehensive industry standards for the security of information; however, the organization that is NAID Certified® has proven that they operate in strict accordance with these standards.
NAID Certification is the only qualified standard for security in the document destruction industry. It establishes due diligence and proper application of "Reasonable Care" required for compliance with HIPAA, Gramm-Leach-Bliley and FACTA. NAID membership, in and of itself, does not. Because the responsibility to protect information cannot be transferred to a vendor, it is good business practice to choose a NAID Certified® shredding company with verified security standards.
How should I choose a shredding company?
Because your business cannot transfer its responsibility to maintain confidentiality, you must be certain that you are dealing with a reputable company with superior security procedures. Due diligence in the selection process should include questions such as…how long has the vendor been in business? What is the quality of the physical security at the destruction facility? Does the vendor have the proper insurance? Are employees screened and third-party background checked? Do advertised claims match what is practiced? Are there written policies and procedures, and are they followed? Are materials destroyed in an appropriate timeframe? Is an audit trail provided with the Certificate of Destruction?
...the bottom line is take the time to investigate the company you are dealing with. Keep in mind that a "Certificate of Destruction" is only as good as the company that will be destroying your confidential information. By choosing Ohio Mobile Shredding, NAID Certified® (your due diligence is already done), and with more than twenty years of experience, you can be certain that your responsibility to maintain confidentiality will not be compromised.